Terms and Conditions of Booking
All bookings are made with Crossways Travel Ltd, 6 Empool Close, Crossways, Dorchester, Dorset, DT2 8BX, and are subject to Crossways Travel Ltd Terms and Conditions.
We operate a mailing list, where names and addresses are kept securely. We do not pass any personal details (other than names and dates of birth) onto any third parties.
Complaints – If you have a complaint during one of our tours please inform the driver/ tour manager, who will do their utmost to resolve the problem. Failure to establish your complaint immediately may subsequently affect your right to raise the matter with us after the tour has been completed. If the matter cannot be put right on the spot you must notify our office in writing within 28 days of completion of your trip.
If you cancel your tour – Cancellation must be communicated to us in writing.
Day Excursions – Cancellations made more than 28 days prior to departure will be refunded in full. Cancellations made 14-28 days before departure will be refunded in Crossways Travel vouchers. Cancellations made less than 14 days prior to departure cannot unfortunately be refunded as this does not give us ample time to resell the tickets.
Holidays – All deposits are non-refundable. Cancellations made more than 60 days prior to departure are refunded in full (less deposit), 59-28 days 50% refunded, 27-14 days 25% refunded. Cancellations made less than 14 days prior to departure cannot unfortunately be refunded due to third party requirements.
If we cancel your tour – We reserve the right to withdraw any tour from our programme due to insufficient bookings or other operational reasons. In the event of cancellation we shall inform you where possible not less than 2 weeks prior to departure. We shall refund all the monies paid to us in full. No other claim for additional compensation will be considered by us. Very rarely, we may be forced by ‘force majeure’ (see below) to change or terminate your holiday close to departure or indeed after departure but before the scheduled end of your time away. This is extremely unlikely, but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result as this is deemed as “exceptional circumstances”.
Force Majeure – Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept any liability, offer any refunds or pay for any loss incurred or compensation where the performance of our contractual obligations is prevented or affected or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions “force majeure” means any event or circumstances which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid and is therefore an event beyond our or the suppliers’ reasonable control. These events whether actual or threatened include but are not limited to strikes, riots, political/civil unrest, government acts, hostilities, war, terrorist activity, advice from the UK Foreign Office to avoid or leave a country or region, industrial dispute, natural or nuclear disaster, fire, viral outbreak, adverse and severe weather conditions, closure, restriction or congestion of airports, ports, stations or other transport hubs.
Concerts, theatres, events, performers and artists – If you are travelling on a tour where the primary reason for travel is a concert or event, we cannot accept responsibility for the non-appearance or the cancellation or curtailment of any event or performance; our responsibility is to provide you with a ticket for the concert or event. Should the situation arise, the holiday arrangements will still proceed and we will not always be in a position to advise you of such an occurrence before you travel. Such occurrences will not constitute a significant change to your holiday arrangements, therefore holiday transfer or cancellation will not be permitted without paying our normal charges for doing so and we regret no refunds, compensation or expenses will be payable.
If we change the tour – In the event we need to alter a significant element of your tour we shall inform you as soon as possible, and replace that element with an equivalent or higher standard alternative. If the change significantly affects the tour as a whole, you will have the option of cancelling your booking and receiving a full refund, unless the reason for the change is something we have no control over.
Pick-up points – Pick-up points can be discussed when you phone up to book. The details of your exact pick-up point will be sent to you with your tickets. We will arrange a pick-up point as close as possible to your home, but we only operate a door to door service for an additional charge. Please see our home pick-up option. If you have chosen to purchase the home pick-up option, it becomes your responsibility to provide us with the correct pick-up address (es), and you may share the vehicle with passengers who have not purchased the home pick-up option.
Timings – Pick-up times advertised will be as accurate as possible, however, traffic and road conditions may cause the coach to be slightly delayed. Return times are estimated and can change due to traffic and road conditions. We cannot be held responsible if you are not at your designated pick-up point on time or if you are not back on the coach at the time stated by the coach crew during any of our tours. No compensation can be given if you miss the coach.
Vehicles/Seats – Coaches are hired in from a variety of operators, specific seats are normally allocated on the coach on all tours. Although, requests can be made to reserve specific seats on any of our tours due to operational reasons these cannot always be guaranteed. We reserve the right to change the vehicle used for our tours at short notice as long as we replace it with a vehicle of a similar standard. On occasions certain on coach amenities (toilet, video etc.) may become inoperative and although we will do our best to fix the problem asap, this may not always be possible. To ensure that our pick-up points are close to your home, we reserve the right to us e feeder buses or taxis, which will subsequently take you to the tour coach.
Smoking, Mobile Phones, Behaviour – All vehicles used by Crossways Travel are “Non-Smoking” throughout. Drivers will make adequate stops for those who wish to leave the coach to smoke. Mobile phones must be switched off while on board the coach. We reserve the right to refuse bookings or to terminate a clients trip in the event of unreasonable conduct likely to cause damage, distress, danger or annoyance to others. You are also reminded that consuming alcohol not purchase on board our coaches is not permitted.
Insurance – Insurance is not required on our day tours. However, we recommend it on tours of more than one day. In addition to Travel Insurance, If the Holiday involves travel outside the UK, you should obtain a European Health Insurance Card. This will ensure that you can obtain medical treatment if you become ill. You can obtain an EHI Card from the Department of Health on-line or by telephone. Insurance is required on all non UK holidays.
Passports – If the Holiday involves travel outside of the UK and you are a British citizen, then you must bring your passport with you. If you are not a British citizen, you should check whether you require a visa. Crossways Travel cannot be held responsible for any passenger travelling without proper documentation. All passports must have a minimum of 6 months validity from the date of travel.
Itineraries – It may be necessary to change our advertised itinerary, route or the daily order of excursions to adapt to local conditions during the tour.
Luggage -Luggage is restricted to one medium size case/bag per person plus one small bag to be stowed in the overhead rack. With advance notice we are able to carry wheelchairs, small scooters and walkers.
Single Rooms – The supplement shown (if any) is charged by hotels for a single occupancy room. It does not guarantee sole occupancy of a twin/double room. Crossways Travel have no control over the hotels’ room allocation.
Special Requests – Requests for special diets, walk-in showers, low floor rooms etc. will be passed to hotels. However, Crossways Travel have no control over the hotels’ room allocation and subsequently these will not be guaranteed. Any dietary requests will need to be dealt with the hotel directly upon arrival.
Prices – Please note that in exceptional circumstances we might need to change the price of our holidays. However, if this becomes a necessity, we will notify you in writing. We will not change the tour price within 30 days of departure.
Child Prices – We do offer discounts for children travelling with adults on all our holidays, however, since hotel policies on child prices vary greatly and depend on the room configuration, we do not generally publicise these. Please do ask, If your child needs a booster seat, it is your responsibility to bring it with you on the day. Please note that in exceptional circumstances we might need to change the price of our holidays. However, if this becomes a necessity, we will notify you in writing. We will not change the tour price within 30 days of departure.
Promotions – All promotional discounts and vouchers are non-transferable and can be withdrawn without notice.
Private Hire – Terms and Conditions Of Hire
Changes to any private hire should be made before the date of the hire. For legal reason the driver is not able to make changes after the hire has commenced. An invoice for the hire will be sent to you or your finance department. Please note that you are required to make payment a minimum of 10 days before departure. If we have not received payment by this time we may have to assume you do not require the hire and cancel the booking without notice.
Should it become necessary for you to cancel your booking please note the following charges will be levied.
Over 15 Days – Nil Charges
8 – 14 days – 50 % total fees
Less than 7 days – 100% charge
These charges reflect the cost of administration, planning of drivers duties and vehicle allocations and additional charges we have to meet from third party coach operators.
DELAYS
Crossways Travel or the coach provider shall not be responsible for failure to keep to times where delays are beyond its control. This also applies in adverse or extreme weather conditions. The hirer is responsible for ensuring that the party are ready to leave on time and to follow the details of the hire. The hirer should also make the driver aware of any concerns or problems which occur with passengers whilst on board the coach or which may affect the hire.
PARKING COSTS
The hirer may be responsible for any parking costs, please enquire for further details.
VEHICLE DAMAGE
The hirer is fully responsible for any damage or mess, created or left on the vehicle. If damage is found or extensive cleaning is required on the vehicles return we reserve the right to charge the hirer the amount we are charged by the coach provider to get the vehicle back to the condition it was in prior to the hire.
PERSONAL PROPERTY
We bear no responsibility for personal items brought on the coach which are lost or damaged except in cases where Crossways Travel or the coach provider are clearly at fault. Any lost property found is held for a maximum of 60 days from the date of the hire, after which it is destroyed.
BREAKDOWN PROCEDURE and LIABILITY
In the event of a vehicle breakdown the coach provider will take whatever actions necessary to ensure in the first instance, the health and safety of all passengers and to complete the hire with minimum disruption. On occasions it may be necessary to change to another operators vehicle if we are unable to continue with the original vehicle, if this happens all liabilities will pass to that operator.
In all cases the liability for the hire remains solely with the operator who has supplied the vehicle for the hire. Any claims regarding the hire should always be directed to the operator of the vehicle that is being used for the said hire. Crossways Travel act only as an agent and all liabilities, whatsoever will always be with the operator who supplied the vehicle.
